Privacy Policy

1. Introduction

Welcome to Personal Internet Access ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our VPN service.

2. Zero-Log Policy

We operate under a strict zero-log policy. We do NOT collect, store, or log:

• Your browsing history or websites visited
• Your IP address or connection logs
• DNS queries or data traffic
• Connection timestamps
• Bandwidth usage

Your online activity is completely private and anonymous when using our VPN service.

3. Information We Collect

3.1 Account Information

When you create an account, we collect:

• Email address (for account creation and support)
• Payment information (processed securely through Apple's App Store)
• Account preferences and settings

3.2 Device Information

We may collect basic device information for app functionality:

• Device type and operating system version
• App version
• Crash reports and diagnostic data (anonymous)

4. How We Use Your Information

The limited information we collect is used solely for:

• Providing and maintaining our VPN service
• Processing subscription payments
• Providing customer support
• Improving app performance and stability
• Sending important service updates

5. Data Security

We employ industry-standard security measures to protect your data:

• AES-256 military-grade encryption
• IKEv2 and WireGuard secure VPN protocols
• Secure data storage with encryption at rest
• Regular security audits and updates

6. Third-Party Services

6.1 Firebase (Google)

We use Firebase for authentication and database services. Firebase's privacy policy applies to data processed through their services. All user data is encrypted and secured.

6.2 RevenueCat

We use RevenueCat for subscription management. RevenueCat's privacy policy applies to subscription data. No payment information is stored on our servers.

6.3 Apple App Store

All payments are processed through Apple's App Store. Apple's privacy policy applies to payment information. We never have access to your credit card details.

7. Data Retention

We retain account information only as long as your account is active. You can request account deletion at any time by contacting support. Upon deletion, all personal data is permanently removed from our systems within 30 days.

8. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request account deletion
• Opt-out of marketing communications
• Export your data in a portable format
• Object to data processing
• Lodge a complaint with a supervisory authority

9. Children's Privacy

Our service is not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.

10. International Data Transfers

Your data may be processed in different countries where our servers are located. We ensure all transfers comply with GDPR, CCPA, and other applicable data protection laws. We use standard contractual clauses and encryption to protect your data during transfer.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we do not sell personal information)
• Right to non-discrimination for exercising your rights

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@piavpn.online
Website: https://piavpn.online

We typically respond to privacy inquiries within 48 hours.

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