Terms of Service

1. Acceptance of Terms

By downloading, installing, or using Personal Internet Access ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Personal Internet Access is a Virtual Private Network (VPN) service that provides:

• Encrypted internet connection for enhanced privacy and security
• Access to 76+ servers in 40+ countries
• Unlimited bandwidth and data transfer
• Protection against online tracking and surveillance

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account

3.2 Account Security

You must notify us immediately of any unauthorized access to your account. We are not liable for losses arising from unauthorized use of your account.

4. Acceptable Use Policy

You agree NOT to use the Service for:

• Any illegal activities or violation of laws
• Transmitting malware, viruses, or harmful code
• Unauthorized access to systems or networks
• Harassment, abuse, or harm to others
• Copyright infringement or intellectual property violations
• Spamming or unsolicited commercial communications
• Activities that could damage, disable, or impair the Service

Violation of this policy may result in immediate termination of your account.

5. Subscription and Payment

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. All subscriptions are processed through Apple's App Store and subject to Apple's terms and conditions.

5.2 Free Trial

New users may be eligible for a free trial period. If you do not cancel before the trial ends, you will be automatically charged for the subscription.

5.3 Automatic Renewal

Subscriptions automatically renew unless you disable auto-renewal at least 24 hours before the end of the current period. You will be charged through your Apple ID account.

5.4 Refunds

Refund policies are governed by Apple's App Store policies. Please refer to Apple's refund policy for information about obtaining refunds.

6. Service Availability

While we strive to provide continuous service, we cannot guarantee 100% uptime. The Service may be unavailable due to:

• Scheduled maintenance
• Technical issues or outages
• Factors beyond our control (internet disruptions, etc.)
• Government restrictions or legal requirements

We are not liable for any interruption of service.

7. Intellectual Property

All content, features, and functionality of the Service are owned by Personal Internet Access and protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our app or content
• Reverse engineer or attempt to extract source code
• Remove or alter any copyright notices
• Use our trademarks without permission

8. Privacy and Data Protection

Your use of the Service is governed by our Privacy Policy. We operate under a strict zero-log policy and do not store your browsing activity, connection logs, or IP addresses. Please review our Privacy Policy for detailed information.

9. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "AS IS" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the Service in the last 12 months
• We are not responsible for third-party content or services accessed through the VPN

10. Indemnification

You agree to indemnify and hold harmless Personal Internet Access from any claims, losses, or damages arising from your:

• Use or misuse of the Service
• Violation of these Terms
• Violation of any laws or third-party rights

11. Termination

11.1 By You

You may cancel your subscription at any time through your Apple ID account settings. Upon cancellation, you will have access until the end of your billing period.

11.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent activity
• Abuse or misuse the Service
• Fail to pay subscription fees

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending an in-app notification (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the new Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved through:

• Good faith negotiations first
• Binding arbitration if negotiations fail
• Class action waiver applies

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

15. Contact Information

For questions about these Terms or the Service, please contact us:

Email: support@piavpn.online
Website: https://piavpn.online

We typically respond to inquiries within 48 hours.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Personal Internet Access regarding the Service.

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